Effective Date: February 24, 2026

Last Updated: February 24, 2026

Tenpai (“Company,” “we,” “our,” or “us”) operates the Tenpai website and related mobile applications, including but not limited to [App Name] (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect information in the following categories:

A. Information You Provide Directly

Name

Email address

Account login information

Messages sent through contact forms

Support inquiries

Any information you voluntarily submit

B. Automatically Collected Information

When you use our website or apps, we may automatically collect:

Device type and operating system

IP address

Browser type

App usage data

Crash logs and diagnostics

Unique device identifiers

Interaction data (features used, session duration)

C. Analytics Data

We may use third-party analytics tools (such as Google Analytics or similar services) to understand how users interact with our Services.

These tools may collect:

Usage patterns

Device information

General geographic location (country/region level)

D. Cookies and Tracking Technologies (Website)

Our website may use:

Cookies

Tracking pixels

Local storage technologies

Users may disable cookies in their browser settings.

2. How We Use Your Information

We use collected information to:

Provide and maintain our Services

Improve performance and user experience

Respond to inquiries and support requests

Monitor and analyze usage trends

Ensure security and prevent fraud

Comply with legal obligations

We do not sell personal data.

3. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), we process personal data under the following legal bases:

Your consent

Performance of a contract

Compliance with legal obligations

Legitimate business interests

4. Data Sharing and Disclosure

We may share information with:

Hosting providers

Cloud service providers

Analytics providers

Legal authorities if required by law

All service providers are required to maintain confidentiality and data protection standards.

We do not sell or rent personal information to third parties.

5. Data Retention

We retain personal information only as long as necessary to:

Fulfill the purposes outlined in this policy

Comply with legal obligations

Resolve disputes

Enforce agreements

Users may request deletion of their data at any time.

6. Your Privacy Rights

Depending on your jurisdiction (including California, the EU, UK, and other regions), you may have the right to:

Access your personal data

Correct inaccurate data

Request deletion

Restrict processing

Object to processing

Data portability

Withdraw consent

Opt out of certain data uses

To exercise these rights, contact us at:

📧 [Your Privacy Email Address]

California residents have rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what personal information is collected and the right to request deletion.

7. Children’s Privacy

Our Services are not directed to individuals under the age of 13 (or applicable age of digital consent in your jurisdiction).

We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will delete it promptly.

8. Data Security

We implement commercially reasonable security measures to protect personal information, including:

Encryption where applicable

Secure hosting environments

Limited access controls

However, no method of transmission over the internet is 100% secure.

9. International Data Transfers

Your information may be processed and stored outside of your country of residence, including in jurisdictions with different data protection laws.

We take appropriate safeguards to ensure data protection standards are maintained.

10. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of third-party services.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify users of significant changes by updating the “Last Updated” date.

Continued use of the Services after changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy or your data, contact:

Tenpai

Email: contact@tenpaitech.com